Delivering winning products and innovative solutions quickly and effectively is mission-critical for most organizations. In every business, people work together to make decisions, solve problems, generate ideas and drive success. Yet in a complex and continuously changing enterprise, it is impossible for everyone to know what everyone else knows or is doing, even with current tools such as email, intranets, document repositories and knowledge bases. In fact, much valuable information remains 'tacit', in other words, resides only in the heads and collective experience of people within the organization.

Successful implementations of expertise automation solutions help organizations tap this tacit knowledge to dramatically improve how they leverage existing human assets. The clear results are increased client satisfaction, optimized resources, greater innovation, reduced R&D costs, and a streamlined product development cycle that dynamically connects the right people with the right expertise at the right stage of the process.

Bradek's Roadmap to ROI provides your organization with a successful framework to address these challenges and rapidly deliver business results with expertise automation solutions from Tacit Knowledge Systems.

During a two-to-three-week engagement, Bradek experts work with your organization to:

* Identify the optimal business community for a KnowledgeMail pilot
* Interview key stakeholders to identify critical issues for gaining adoption and deriving value
* Define measures of success that are directly related to your strategic objectives
* Identify the resources required throughout the pilot to ensure success
* Define incentives and rewards to encourage adoption
* Develop a preliminary high level schedule for the next phase of the pilot, if a "go forward" decision is made
* Develop a preliminary communications plan, identifying any target messages for each stakeholder community.

Bradek's experienced team of enterprise collaboration and content management professionals have a proven track record of delivery and a keen understanding of real-world business problems. Bradek's specific experience and approach for delivering value with expertise automation solutions is key to our ability to help you successfully leverage this technology for your business success. The Roadmap to ROI offering is a three-week engagement.