Knowledge Management (KM) is a conscious strategy to ensure that the collective knowledge of the enterprise can be leveraged to provide value for employees, the company, partners, suppliers and customers.
Knowledge Management is not about simply increasing access to information. On the contrary, access to large amounts of information is good when there is ample time to peruse it, but this access does not provide quick answers. KM provides answers by balancing existing pertinent information with links to people who are likely to know how to help.
KM can provide several major benefits for an organization:
* Increase productivity by minimizing "reinventing the wheel"
* Improve the ability to attract, retain, and develop people
* Increase client satisfaction
* Improve quality and speed of technical decisions about product development
* Identify new ways to create value for employees, the enterprise, and shareholders
At every stage in the journey to become a knowledge-enabled organization, metrics provide a valuable means for focusing attention on desired behaviors and results. Bradek's KM Metrics Assessment helps organizations develop a customized framework that provides a means of assessing the effectiveness of a KM program.
The figure below outlines a series of questions that need to be answered during measurement. The process starts by ensuring that the business objective for the initiative is clearly understood and that an appropriate KM method or tool has been selected. These two critical questions must be answered before the remaining steps in the metrics process can be addressed.
To ensure the success of your KM implementation, Bradek provides:
Expert assistance from experienced professionals
There's no substitute for experience when developing a mission-critical business process. Bradek's experts can work with your staff to achieve a successful implementation of KM measurement program.
Development of a custom framework that addresses the needs of your key stakeholders
A framework helps ensure that the metrics are aligned to the project objectives and the organization's strategic goals. A framework can show how actions contribute to overall goals, the mechanisms by which actions produce benefits, the rationale for conducting the KM project, and, in some cases, provide an analytical tool for making investment trade-offs.
Process for monitoring the effectiveness of your KM program on an ongoing basis
Bradek's experts help your staff avoid pitfalls and take advantage of Bradek's internal knowledge base of solutions. Measurement is not just about looking for a bottom-line result to justify investment; it's also a tool to provide feedback. The framework developed for your organization will allow you to continue to monitor progress as your initiative and metrics program matures.
