eCommerce & CRM
Our connected economy has created new and different demands on businesses to attract and retain customers. An effective eCommerce solution can help your business to build deeper customer relationships, increase customer loyalty and target profitable customers through the strategic use of customer data and analytics. Bradek's CRM solutions help clients identify and understand their customers: who they are, what they buy and how they buy it, enabling them to manage the total customer experience through their core internal processes: marketing, sales and customer service conducted through all channels, including the web, call centers, field sales and channel partners. We work with a client to develop a solution that can:
- integrate disparate platforms for seamless processing of information/orders
- anticipate customer demand and increase responsiveness for greater customer satisfaction
- increase ROI through better user experiences
- increased customer profitability through better customer service/experiences
- create consistent standards of service delivery across all channels
Bradek develops eCommerce strategies and solutions that leverage opportunities created by the internet, including private exchanges, mobile eCommerce and transactional exchanges. By harnessing the power of today's most innovative eCommerce platforms, including Microsoft's SQL Server, Commerce Server 2000 and Exchange Server to leading software from NetIQ and Pivotal, we deliver a robust solution targeted to the clients' needs whether the goal is to jumpstart your online presence or improve the integration of your backend systems to better track inventory, sales cycles, etc.
